Toto Cat Feeding & Cat Sitting for Brighton & Hove
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The Christmas & New Year period is the busiest time of the year for us at Toto.
Because of the volume of requests from our existing customers, it's a time of year that we have a strict policy on bookings.
Existing customers can book anytime throughout the year and payment will be requested on the 1st of September.
Payment is required on the 1st of September or within 24hours for any bookings made after the 1st of September. Payment secures and activates a booking otherwise the booking request will automatically cancel.
All booked services on the following dates are non refundable, all dates between the 24th December and the 1st January.
Cancel any dates before the 30th November to receive a full credit to use for future bookings.
Cancel any dates from 1st December onwards and all dates become non refundable.
We are unable to provide 'Stay & Play' services between 24th December to 1st January (this is being reviewed on the 1st Sept).
We will only consider bookings of 2 days or more during this period. We will not accept single day bookings e.g just the 25th AM
In 2019 we became fully booked by the 1st December.
New customers can book anytime from the 1st September 2020, a home registration meeting will be need to be completed within 2 weeks of booking with us, the booking is 100% non refundable once payment has been collected. A booking must cover the 25th & 26th December
Visiting times during the Christmas period 24th to 1st January are between the times of 4.30am to 10.30am and 2pm to 7.30pm.
Bank Holidays & Easter during 2019
To meet the demand of requests for the busy 'Bank Holiday' periods & Easter period we have a strict booking process.
This has meant in past years we have been able to provide 100% of booking requests to our existing customers.
Payment can be made for a booking that covers a Bank Holiday any time up to 7 days prior us starting visits to secure a booking. Your booking will automatically cancel if payment has not arrived. If customers have paid and cancel 7 days before we are due to start then a full credit will be given for any future bookings.
The following dates are non refundable from 6 days leading to a Bank Holiday date:
2020 Bank Holiday & Easter period non refundable dates:
10th April, 12th April , 13th April, 8th May, 25th May & 31st August
Christmas, New Year, Easter & Bank Holidays 2020/21